ARTICLE 11 - GUARANTEE - RETURNS - REFUNDS - WITHDRAWAL
The products sold on https://nature-painting.co.uk/ are new and come with a guarantee covering any manufacturing defects. They comply with traditional trade standards and come directly from approved publishers and suppliers.
If a product received is defective or does not correspond to the description, the buyer has 60 days from the date of receipt to request an exchange or refund. If this sixty (60) day period falls on a Saturday, Sunday or public holiday, it will be automatically extended to the next working day.
For all returns, items must be returned in perfect condition, unused, complete and in their original packaging, with all accessories, user manuals and documents supplied (including the original plastic film and the corresponding invoice). The purchaser must also provide proof of the defect(s) found by sending a detailed description accompanied by photos to the address contact@peinture-nature.com.
In the event of retraction, Nature Painting undertakes to refund in full the sums paid by the customer, with the exception of return costs, within a maximum period of 14 working days following receipt of the returned item(s).
The cost of returning the goods is borne by the customer.
Refunds will be made within a maximum of 14 days of receipt of the returned package. No returns for cash on delivery will be accepted, for whatever reason.